Terms of service

Terms and Conditions (T&C)

for orders placed via www.shoppylon.com

These Terms and Conditions apply to all orders placed through www.shoppylon.com.

By submitting an order, you agree to these Terms and Conditions. We store the contract details and will send you your order information by email.

1. Contracting Party

Trade name: Shoppylon.com

Your contracting party is:

Basler Kommerz GmbH Zelgliweg 14, 2545 Selzach, Switzerland Company ID (UID): CHE-464.684.495

Contracts are concluded in English.

By completing your order, you submit a binding offer to purchase the items in your shopping cart. After your order is received, you will get an automatic order confirmation by email. The purchase contract is only concluded once we accept your order by sending an order confirmation or by shipping the goods.

2. Shipping and Delivery

We are a retail business without our own central warehouse. Depending on the item and stock availability, your order ships directly from a partner warehouse in the European Union, the United States, or Asia.

Processing takes 0 – 2 business days and transit takes 4 – 8 business days, for a total delivery time of normally 4 – 10 business days from order. Orders placed before 11:00 CET are usually processed the same day.

All shipments include tracking. You will receive your tracking number by email once your order leaves the warehouse.

Partial deliveries are permitted where reasonable for you. Orders containing items from different warehouses may arrive in separate packages at no extra cost.

Where we ship from does not affect your rights. Basler Kommerz GmbH, based in Switzerland, remains your contracting party for warranty, returns, and service at all times.

If delivery exceeds the stated time by more than 10 business days, you may cancel the order and receive a full refund.

3. Prices and Shipping Costs

All prices are shown in U.S. dollars and are final prices.

Shipping is free on every order, with no minimum order value. No additional shipping, handling, service, or tax charges are added at checkout. The amount shown at checkout is the amount you pay.

We ship Delivered Duty Paid (DDP). You will not be charged customs duties or import fees. We pay all import duties and clearance costs in full. If you do receive such a bill, forward it to info@shoppylon.com and we will reimburse you in full.

4. Payment Methods

We accept:

  • Visa
  • Mastercard
  • American Express
  • Apple Pay
  • Google Pay
  • Shop Pay

Your payment method is charged when you place your order. No additional payment or processing fees apply.

5. Products

We take product descriptions, measurements, and technical data from our suppliers and check them for plausibility. The information shown on the product page at the time of your order is what applies.

Color deviations due to different screen displays and normal manufacturing tolerances cannot be ruled out. If a delivered item materially differs from its description, that is a defect under section 7.

We reserve the right to change products or remove them from our range at any time.

6. Returns and Refunds

Our Returns & Refunds policy applies in full. In summary:

  • 30 days from receiving your order
  • Item unused, complete, in original packaging, with all tags
  • Hygienically sealed items only if unopened
  • Please request the return by email at info@shoppylon.com first
  • You arrange the return shipment yourself and pay the return postage
  • For defective, damaged, or incorrectly delivered items, we reimburse your postage against a receipt
  • For items under USD 50, we usually issue a refund without asking you to return the item
  • Exchanges are possible and processed as returns; we settle any price difference
  • Refund within 10 business days of receipt and inspection of the return
  • No restocking or processing fees

7. Warranty

Your purchase carries the implied warranties provided under applicable state law, including the implied warranty of merchantability. Nothing in these terms limits any rights you have under state or federal law.

Please inspect your order on arrival and report any defect promptly to info@shoppylon.com, stating your order number and including photos.

In the event of a defect, we will replace the item, reduce the purchase price, or cancel the purchase, at your choice. We reimburse your return shipping costs against a receipt.

The following are excluded:

  • normal wear and tear
  • damage caused by improper use
  • damage caused by incorrect care
  • intentional damage
  • modifications to the product

8. Liability

We are liable within the scope of the applicable statutory provisions.

Liability for indirect damages, consequential damages, or lost profits is excluded to the extent permitted by law.

This limitation does not apply in cases of intent, gross negligence, personal injury, or where mandatory statutory liability provisions apply, including product liability.

9. Privacy

Information on how we process personal data can be found in our Privacy Policy.

10. Governing Law and Jurisdiction

Swiss law applies, excluding the UN Convention on Contracts for the International Sale of Goods (CISG).

Nothing in this section deprives you of the protection of mandatory consumer protection laws of the state in which you reside, and you may bring claims in the courts of your place of residence.

11. Contact

Basler Kommerz GmbH Trade name: Shoppylon.com Zelgliweg 14, 2545 Selzach, Switzerland Company ID (UID): CHE-464.684.495

Email: info@shoppylon.com Phone: +41 76 441 98 10 Website: www.shoppylon.com

Availability: Monday – Friday, 09:00 – 17:00 Central European Time (excluding public holidays) Response time: usually within 2 business days

Personal pickup or in-person returns are not available.