Refund policy

Returns & Refunds

Your return window

You have 30 days from receiving your order to request a return. We offer this return policy voluntarily.

Returns are accepted for both defective and non-defective items. No reason required.

Conditions

The item is unused and undamaged
Original packaging and all tags are intact
All included accessories are present
Hygienically sealed items are unopened
You have your receipt or order number

How to start a return

Request the return. Email info@shoppylon.com with your order number and the item you want to return.
Wait for our reply. Within 2 business days we will send you the return address and all further instructions.
Send the item back. You arrange the return shipment yourself, by mail and preferably with tracking.

We cannot process returns that arrive without prior notice. Please always request the return by email first.

Returns under USD 50

For items under USD 50, we usually issue a refund without asking you to ship the item back, since return shipping to Switzerland would cost more than the item itself. We will tell you in our reply whether this applies to your order.

If we do ask you to return the item, the conditions below apply as normal.

Who pays for return shipping

Situation	Return shipping
Item under USD 50	Usually no return needed
You changed your mind	You pay
Item is defective or damaged	We reimburse you
Wrong item received	We reimburse you
Item materially differs from its description	We reimburse you

You arrange the return shipment in all cases. In the last three, we reimburse your postage together with the purchase price — just send us the receipt from the post office.

We charge no restocking or processing fees.

Refunds

Once your return has arrived and been inspected, we notify you by email. Refunds are issued within 10 business days to the payment method you originally used.

Depending on your bank or card issuer, the credit may appear on your statement a few days later. If nothing has arrived after 10 business days, contact us at info@shoppylon.com and we will follow up for you.

Original shipping costs are not refunded separately, since we ship free of charge.

Exchanges

If you would like to exchange an item for another, email us at info@shoppylon.com. We process exchanges as returns: you send the item back, and we ship the replacement once your return has arrived and been inspected.

You pay the return shipping — unless the item was defective, damaged, or incorrect, in which case we reimburse you against a receipt.

We settle any price difference: if the new item costs more, we invoice you for the difference; if it costs less, we refund it.

Damaged or incorrect orders

Please inspect your order as soon as it arrives. If anything is defective, damaged, or incorrect, contact us promptly with photos at info@shoppylon.com.

We will either send a replacement at no cost or refund you in full, whichever you prefer. We reimburse your return shipping costs against a receipt.

Warranty

In addition to this 30-day return policy, your purchase carries the implied warranties provided under applicable state law, including the implied warranty of merchantability. Nothing in this policy limits any rights you have under state or federal law.

Not eligible for return