Shipping policy

Shipping cost

Shipping is free on every order — with no minimum order value. No additional shipping, handling, or service fees are added at checkout.

Where we ship

We currently ship to the following countries:

• Switzerland
• United States

We do not offer delivery to other countries at this time.

Delivery time

Business days are Monday through Friday, excluding public holidays. Orders placed before 11:00 CET are usually processed the same day.

If we are unable to ship your order within this time, we will notify you by email, give you a revised shipping date, and offer you the option to cancel your order for a full refund. You may cancel at any point before your order ships.

Where we ship from

We are a retail business without our own central warehouse. Depending on the item and stock availability, your order ships directly from a partner warehouse in the European Union, the United States, or Asia. This is what accounts for the delivery time of 4 – 10 business days from order.

This does not change your rights: your contract is with Basler Kommerz GmbH, based in Switzerland. Returns, claims, and warranty are handled entirely by us.

Customs duties and import fees

You will not be charged customs duties or import fees. We ship Delivered Duty Paid and cover all import duties and clearance costs in full. If you do receive such a bill, forward it to info@shoppylon.com and we will reimburse you.

Split shipments

If your order contains items from different warehouses, it may arrive in several packages. This costs you nothing extra. Each package has its own tracking number.

Tracking

All shipments include tracking. Once your order has left the warehouse, you will automatically receive the tracking number by email. Please also check your spam folder.

Questions about your delivery

Email: info@shoppylon.com Phone: +41 76 441 98 10 Monday – Friday, 09:00 – 17:00 Central European Time (excluding public holidays) In-person pickup is not possible.